Customer Service Manager's solution - to do list for Customer Service Manager

Customer service manager controls organization and quality of customer services, plans and supervises after-sales service and takes care about good customer relations. Usually customer service manager conducts and controls service personnel, motivates employees and makes sure that they have appropriate level of knowledge and skills.
Customer service manager is a person who works a lot with people - clients and subordinates. It is very important for customer service manager to be organized and punctual, because he/she is responsible for one of the most essential components of company's image - quality of service. Proper task management software can be very helpful in organization of customer service manager's time.
Let's take a sample of Customer Service Manager's typical to-do-list:

• Conduct training to improve communicative skills of new employees
• Examine probationers regarding knowledge of company's products
• Present updated customer relations policy to staff
• Print 100 copies of updated quality-control questionnaire
• Review after-sales service reports for current week

Task and Time planning solution for Customer Service Manager
As we can see typical to-do-list of Customer Service Manager consists of one-time tasks that can be scheduled on different time and dates (such as "Present updated customer relations policy to staff"), and recurring tasks (such as "Review after-sales service reports for current week"). That's why software for Customer Service Manager should support possibility to plan Due dates of tasks and set task recurrence.

Document management within Customer Service Manager's workflow
Important part of Customer Service Manager's work is document management. Appointment management software used by this specialist should provide easy access to documents by attachment files to tasks. For example task "Print 100 copies of updated quality-control questionnaire" - file with questionnaire can be attached to task, so Customer Service Manager can open file with one click on hyperlink.

Choosing the right software for Customer Service Manager:

• VIP Organizer is software for Customer Service Manager who wants to organize and control only individual professional activity.
• VIP Team To Do List is task management software that works via e-mail and can be helpful for Customer Service Manager who would like to organize and control service personnel. This software allows sending and receiving to-do-lists by e-mail.
• VIP Task Manager is most powerful task and time management product which can be used for planning, tracking and reporting of service personnel's tasks. This is customizable collaboration and workflow management tool that works in real-time regime via LAN or/and Internet.

CentriQS Tasks Management Solution

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