Telework management checklist

1. Potential advantages

• Reduction of office overheads and possibility to avoid expenditure on premises
• Rendering services to customers outside standard working hours
• Possibility to get a cheaper supply of labour in a different location
• Reducing time a usual employee spends in getting to an office
• Staff can plan their personal time better
• Staff becomes more reliable and likely to spend longer with the organisation

2. Potential disadvantages

• Staff may become socially isolated, particularly in routine jobs
• A lack of regular feedback from management for personal assessment and improvement
• Staff may become demotivated
• Issues with staff management

3. Planning telework program

• Assign a telework coordinator
• Build a telework team
• Set measurable goals for telework program
• Work out a business case for implementation of telework program
• Set budget needed to meet the needs of telework program
• Establish a pilot program

4. Establish telework policy

• Establish performance criteria, such as task suitability and employee performance
• Set rules for communication among teleworkers, managers, and coordinators
• Develop telework agreement (between teleworkers and their managers)
• Develop health and safety policy for workplace to make sure that teleworkers have adequate and safe places to work off-site

5. Training and supporting

• Conduct evaluation of teleworker and organization technology needs
• Inform workforce about telework program
• Provide training to all involved employees and managers
• Develop guidelines and learning materials for teleworkers
• Set standards for equipment in the telework environment
• Provide technical support for teleworkers
• Consider access and security issues related to telework team

6. Performance management and evaluation

• Set performance standards to evaluate both teleworkers and non-teleworkers
• Create guidelines to mitigate negative impact on employee before they begin to work at alternate work sites as teleworkers
• Track employees involved in telework program with a reliable task management ...

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