Product Audit Checklist

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1.  Product Examination.
   • Overview. Product Examination is the first step of the product audit process that you can carry out to determine one or more physical characteristics of your product and then make sure that these characteristics are developed in compliance with initial requirements and specifications. It consists of the three phases (see below). Your QA employees need to complete the phases to conduct necessary tests and reveal any factors that cause product incompliance. When everything is done the QA team needs to make conformance determination to state whether the product’s physical characteristics are developed properly.
   • Inspection. During this phase your team needs to conduct conformity evaluations by observing product features and making judgments regarding product quality. The purpose is to make records that prove your product has been inspected. It’s recommended to use a sampling plan to conduct inspections. Sampling of your product’s characteristics will let review and inspect selected features and compare them against initial requirements and specifications. Results of this activity should be recorded and documented in a product inspection form.
   • Testing. The second phase of Product Examination requires your QA personnel to determine compliance of one or more characteristics of the product by comparing performance data against product requirements and quality standards. The QA team needs to run product tests, produce test results concerning both measurable and immeasurable characteristics of the product, analyze these results and translate them into production information. Such information helps examine whether the product has been produced in compliance with initial requirements and specifications.
   • Witness. The final phase of Product Examination is to observe results of the inspection and testing and to identify the product’s characteristics to be witnessed. Actually this activity may include development of reports that summarize what results have been achieved during your product’s inspection and testing. In this context, you need to make a product examination report that proves whether the product’s characteristics have been inspected and tested and what characteristics have not been examined. Such a report helps you witness the inspected and tested features of the product. You can use this document to start Product Verification.
2. Product Verification.
   • Overview. Product verification is the second step of the product audit process that your QA team needs to take to confirm that specified requirements of your product have been fulfilled completely. It’s based on examples of data gathered from inspection records and testing results. There are three key activities to verify a product. These activities are described below.
   • Verify Feasibility. The first activity of Product Verification aims to ensure whether your product is going to be feasible with available technologies. Your engineers and designers should be involved in this activity to investigate feasibility, determine dead-ends and define conditions when the product will be viable. The most important aspect is to determine insurmountable obstacles. Your team needs to investigate product’s feasibility, define risks of failure or malfunction, and develop solutions that improve feasibility. When all this is done the team can verify feasibility. In case the product is regarded as infeasible the team needs to step back to Product Examination in order to determine reasons for infeasibility and develop new solutions.
   • Verify Usability. The second activity of Product Verification is to find out if the product is usable to customers. Your designers need to work closely with customers by representing the product’s features and functions so that customers will figure out how to actually use the product. Presentations, trials, demo tours, tests are several examples of how to deliver your testing product to customers. By examining usability you can uncover missing product requirements and also identify those requirements that are unnecessary and unusable to customers. If this activity proves successful user experience your team can verify usability of the product.
   • Verify Desirability. Finally it is necessary to verify desirability of your product in order to make sure whether your customers will desire to ...

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