Process analysis template:
- Define the name and confines of the process
Define first and last event of the process (when and why it starts and ends)
- Define goals and purposes of the process
For example: successfully, properly and quickly repaired client's car
- Define owner of the process
- Define executers and participants of the process
- Define what process results (outputs) is necessary to get
For example: Certain time spent for certain type of repair with certain commercial revenue. Satisfied and thankful client, informed about new business offers, and ready to recommend this car service to other persons
- Define necessary steps of the process (workflow)
What actually should be done from process start to goal achievement?
- Define the necessary result of each step
- Define what quantitative/qualitative performance measurements are used for the stages and whole process
- Define what reporting standards are used to track and analyze key operational metrics
- Research circumstances and environment which influence the performance
- Define if business process is documented and well-described, and if there are comprehensive descriptions of workflows, operations and roles
- Study map of the process to ensure that it is properly....
Research if any technological or organizational improvements can facilitate and speed up the process
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